ΔΙΕΘΝΗΣ ΕΛΛΗΝΙΚΗ ΗΛΕΚΤΡΟΝΙΚΗ ΕΦΗΜΕΡΙΔΑ ΠΟΙΚΙΛΗΣ ΥΛΗΣ - ΕΔΡΑ: ΑΘΗΝΑ

Ει βούλει καλώς ακούειν, μάθε καλώς λέγειν, μαθών δε καλώς λέγειν, πειρώ καλώς πράττειν, και ούτω καρπώση το καλώς ακούειν. (Επίκτητος)

(Αν θέλεις να σε επαινούν, μάθε πρώτα να λες καλά λόγια, και αφού μάθεις να λες καλά λόγια, να κάνεις καλές πράξεις, και τότε θα ακούς καλά λόγια για εσένα).

Παρασκευή 21 Σεπτεμβρίου 2012

Air France invests in "Feel at Home" Concept


Air France confirmed an investment of several hundred million euros to reposition its products and services at the best possible level in the industry.
The Company, which has put customer satisfaction at the heart of its transformation plan, is illustrating the dynamic progress within the company to regain its position as world leader.
On its long-haul network, Air France will be investing several hundred million euros to renew its First and Business class cabins and to make its fleet a reference in terms of comfort, service and in-flight dining. The Company is thus reasserting its ambition to offer a La Première service based around three values – excellence, attention to detail and choice. In this future cabin class, Air France wants its customers to feel like privileged guests of the La Première institution. The new “Feel at home” concept has been praised by customers consulted during the test phase.
These investments, made possible by the agreements signed within the framework of the Transform 2015 business plan, will be used to redesign the La Première and Business cabins on board the Company’s Boeing 777 aircraft from early 2014.
On 18 September 2012, Air France changed the names of its cabin classes, which are now standardized, easier to understand and more international.
In an aim to simplify the system, Air France has chosen to adopt generic air transport terms for its travel classes, which are already well-known by its customers: Business, Premier Economy and Economy, which become the new cabin names on both long-haul and medium-haul routes. The name La Première, used only on long haul flights, remains unchanged.
As of this winter, Air France will be offering Business travellers a completely redesigned in-flight meal experience inspired by long-haul flights, more flexibility and more attention in Business and Premium Economy on the medium-haul network.
Air France also announced the launch, in partnership with Orange, of an inflight connectivity offer on board its short and medium-haul flights.
Following a test phase which will begin in the next few months, Air France will be offering customers the opportunity of connecting to the Internet on its entire medium-haul fleet. This new service will only concern data transfer. Aircraft will start to be equipped at the end of 2013.
This service is in addition to inflight connectivity on board long-haul flights which will be tested on the Air France and KLM fleets as from the first quarter 2013.
From 2013, travel saver cardholders in Metropolitan France will benefit from new advantages: domestic flights will allow cardholders to access Flying Blue Elite and Elite Plus statuses more quickly and easily. Moreover, the Metropolitan France travel saver card will be extended to certain European routes with an adapted fare scale.  
In 2013, Air France will offer all its customers a world exclusive digital press offer free of charge. This innovation will allow customers to download and store the day’s newspapers and magazines on their tablet or smartphone before their flight. Moreover, all customers will benefit from even more à la carte services and autonomy, throughout their trip.